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My blog posts and tweets are my own, and do not necessarily represent the views of my current employer (ESG), my previous employers or any other party.

I do not do paid endorsements, so if I am appear to be a fan of something, it is based on my personal experience with it.

If I am not talking about your stuff, it is either because I haven't worked with it enough or because my mom taught me "if you can't say something nice ... "

AA and USAir are not “one airline”

To the “New AA” — please stop misrepresenting yourself as a single airline with US Airlines.

You are not conducting yourself as a single airline, and the result is that I won’t see my kids this evening.

Your signage says “We’re bringing you greater schedule options ” but that isn’t entirely true.

I booked […]

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